Service Excellence

RETHINK has supported the Alberta Recreation and Parks Association in developing a process and tool to define, monitor and recognize outstanding performance in organizations committed to recreation, parks, sports, arts, culture and community building.  The Service Excellence Program is guided by three goals:

• to support constant improvement in the quality of recreation and parks services
• tor promote commitment to emerging best practices, and
• to build stakeholder confidence in recreation and parks services.

We host a blog to keep stakeholders up to date on the process and program: www.serviceexcellencearpa.blogspot.com